Kevin Profile

1 Comments

• NOT Wanted: Telephone Customer Service Agents in India (11/30/2009)

  So the Indian TCSA's are supposed to talk to Americans like we're 12-year-olds? That would explain why they try to sound superior to the customer. Nothing is funnier than when I ask one of these "smarter" Indian TCSA's a question that's not covered in their script and they either grow silent or try to BS an answer. Then they get really quiet when I demand to be transferred to someone in America. Instead of outsourcing jobs to India, why don't they just hire 12-year-old Americans. In my experience, the kids are more knowledgable.